Why search engines are still better than social media

We're all familiar with search engines like Google, Bing, Yahoo or Baidu if you read Chinese. Though Social Media seems to be so much more in vogue. Social interactions and chat are after-all naturally compelling.

Though searching for things is increasingly important in the ever expanding web. Indeed the idea of searching or looking for something has become a necessary part of most modern activities.
Teachers and students 'search' when researching subjects, Journalists 'search' when drafting an article, police search when looking for criminals.  Shoppers 'search' when checking out prices and products. Everyone who's ever been on the internet searches for things, ideas, locations or histories.  Looking around is a natural extension of curious nature.

I like to think of social media as a top level activity, it's wonderful for brand building, customer feedback and research into what competitors are saying. Indeed Social Media is great once you've acquired a customer to keep them engaged with your brand. Though you'll also notice that Social Media platforms are pretty poor at search specific items or companies. Instead it's our collective habit to follow the opinions of friends and some of their associated friends.
Search on the other hand is a validating process for most people. Whether it be a new pair of shoes or and industrial item we are increasingly being active in our research. Geographical searching via Google maps is indeed one of the most popular of Google's search platforms when buying food and larger or more expensive household goods.

Social Business - New Retail

Opening an online store can be a protracted nightmare. At least if the experiences of an increasing amount of novice retailers are anything to go by. Here's one example of how one woman overcame design dramas and geek speak to profit from her experience.

Susan had been in retail for about a decade, founding a successful suburban store on the outskirts of Sydney, Australia. She had style and friendliness and her shop was well located with plenty of parking. Weekend trade was brisk and busy, which made Monday and Tuesday her functional weekend when she opened late and put on staff.

Credit: Sofiaperesoa via Wikimedia Commons

Increasingly she picked up loyal customers who kept asking if they could shop online when new things arrived. She had some success in Facebook likes, though it stopped there. Susan was aware of the retailing trends moving online. She remembers being struck by how many billion dollars her countrymen were spending on online as a wakeup call.

She had a website, yet it was little more than a brochure, map and telephone listing. Being a bit of a perfectionist she hesitated at first, knowing that to set up an online store required thoughtful planning and needed to reflect the look and feel of her physical boutique. Her perceptions were right!

She had her graphic designer sketch up a fresh look, it didn't quiet fit. They tried several times and after many weeks reluctantly came up with a design based around her other favourite online stores.
Next step was to engage with her website host, asking them to "make it happen". She received quotes and questions in various forms, but most of all she felt uncomfortable dealing in terms she didn't know much about. Payment gateways, shopping cart engines, search category listings, postage calculations, terms and conditions and web ready design all became part of the conversation. She sent the design and was told it was not 'web ready' and would have to be done again. Her favourite fonts were not suited to the web either. All would have to be reworked. Ahh...

Days turned into weeks, weeks into months and at last an online store was ready to launch when disaster struck. Her website and online shop hosts merged with another company and she lost her contact. Worse they took the site down due to an accidental billing irregularity. Ahhhhh...
Weeks of phone and email battles ended in her moving the website and online store to another company that salvaged most of the previous work and simplified the billing systems.
The new online company was calm and factual, always keeping her expectations reasonable and her plans on target. She reckons it's cost her 120 hours of work and about $15,000 cash, something she thinks she could almost halve a second time around. Interestingly that's about what it cost to do the first fit out of her physical store.

Her online store is now a functioning and attractive system that is steadily attracting leads and sales. She writes a brief monthly newsletter, utilises Google Adwords advertising, FaceBook posts, a regular blog with Twitter and Instagram feeds. All of which keeps the social conversation going and does drive people back to her stores, both online and the beautiful shop front business.
The way things are tracking it would have paid for itself in 6 months despite being a real headache. Everything is not perfect, she relies on receiving monthly reports with suggestions from her trusted online partner OI. The future does look bright however. Her store is turning into a valuable business asset with increasingly healthy cash flows attached. Susan's business nightmares are about other things now. Her online store's a pleasant dream :) zzzz.

'Susan' is a pseudonym. She's a customer of OI: organise internet - Organise Internet has been helping build profitable online businesses since 2002. OI is a certified Google Partner and a member of NORA - National Online Retail Association of Australia.

NOTE:
OI: Organise Internet is holding an exclusive event dubbed 'New Retail - how to thrive selling online' Guest key note speaker is Paul Greenberg, co-founder of DealsDirect and Chair if NORA - supporting speaker Danis Tandiono Certified Google Adwords expert. 9am, March 3, 2014 in Gosford.

Elephants and strippers love bitcoin

The internet has always been an elephant in most board rooms. It's big, popular, sometimes ugly and very energetic. The internet elephant uses more bandwidth than all the financial sector put together. Grows faster than a gold mine and adopts radically new business forms every few years. Though one nut the internet has found hard to crack is a simple universal micro payment method. Until now. The digital economy may just about to become turbo-charged.


A relatively new way we can feed jumbo is with a virtual currency and early indications show it's working a treat.

As is so often the case online, look to the online sex industry for an answer to a challenge.
Interestingly the digital porn industry has been suffering from it's own popularity. There are more terabytes dedicated to erotica that anything else. More importantly once a photo or film is taken it's replicated easily by hundreds of others who increasingly dilute the market and drive down the value of a "popular body of work". So much so that most 'bodies of work' are now free. The only commodity left is 'live' shows. These are strip shows where the viewers can login after paying, then 'chat' with the performer, who can choose to interact or ignore the heated banter. How though does the performer get paid?

Enter the challenge of quick, fast and relatively anonymous online micro payments.
Bitcoin and it's sister virtual currencies have recently gained a foothold, fast becoming seriously popular and useful. In the case of live shows it makes good sense to quickly transfer an entry fee to the performer and watch for a fixed time. This is happening too in the live online gaming space with platforms like Twitch.TV broadcasting live games to interested viewers around the world.

It's relatively easy to set up a Bitcoin wallet, there are several providers out there - once you've set that up you have a unique address to send payments to and of course ways to send requests to a bitcoin currency exchange to cash them out in 'real money'.

With the US reserve accepting that Bitcoin is now a semi-legitimate currency isn't time to feed the elephant with virtual 'nuts'. Weird, perhaps but it's happening and growing in popularity.

The author makes no apologises for using such huge, nutty metaphors about elephants. Instead he strongly suggests a small online payment to:

SavetheElephants.org 

Images are used under a Creative Commons licence via WikiCommons.org from their respective owners. Click on images to view sources.

Follow the Money: making money online is more than being 'liked'

"Follow the money"! Have you heard the catchphrase?
It was popularised in the film All the Presidents Men back in the 70's as commentary to the Watergate corruption scandal of the same decade.
We can use the same method to easily assess the success or otherwise of any online investment. It's a little brutal, however ultimately, any website, social media presence or app development will be measured by this blunt yardstick. "Money talks BS walks" to coin another catchphrase. Having a profile online and being 'liked' is only a start.

Though we understand that most businesses get online just to profile themselves, perhaps to list a few products and services and have their address and phone number published... just 'to be there' as it were. Yet in a maturing online space this is really not enough.  In other words your investment needs to yield some return. 

We read of super geeks making millions and home bound parents managing huge online stores turning over millions. We read too of bloggers replacing newspapers and teenagers selling their gaming accounts for more than their parents earn all year. A grain of salt should be applied to the most extreme stories. People do however make good money online. We have clients that have gone from zero to hero in 6 -12 months.

How? Connect your bank account!

So how on earth can "I" make money online, I hear you cry.  The short answer is that you need to connect your website, social media presence, app, video etc. to your bank account. It really is as straight forward as that. Not simple, but straight forward.
In our experience you need to make a plan and then work it.
It's worth talking to people that can help you professionally in this space, people that have done it before and know the not inconsiderable trapdoors. Find someone that you can trust to work up a plan and then give them the job of assembling the team and services that are required, in other words appoint a team leader. Don't fall into the trap of having different people do bits of the job for you and expecting them to work together seamlessly. They rarely will.


Most importantly you'll need to give yourself a budget for the project and empower your team leader to deliver on time and within budget for the investment. With the right team and approach you'll be able to follow the money into your business bank account without the fuss of a WaterGate :).